Privacy Policy

1. Introduction & Overview

At Aster Computers ("we," "our," or "us"), operating at astercomputers.in and astercomputersonline.com, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data when you visit our website, purchase computing hardware, order ink and toner supplies, request printer rentals, or utilize our certified chip-level repair services.

2. Information We Collect

We collect information necessary to process your transactions, deliver products, and provide customer service:

• Personal Contact Information: Name, email address, mobile phone number, WhatsApp contact number.
• Billing & Delivery Details: Shipping address, billing address, PIN code, landmark, and tax registration details (GSTIN for corporate purchases).
• Account & Order Data: Login credentials, purchase history, cart items, order tracking history, and service enquiry messages.
• Technical & Usage Data: IP address, browser type, operating system, pages visited, device information, and diagnostic cookies.

3. Payment Security & Financial Data

All online financial transactions are handled by certified, PCI-DSS compliant third-party payment gateways (such as Razorpay). Payments are encrypted using SSL technology to ensure maximum transactional security.

4. How We Use Your Information

We process your personal data for legitimate business purposes, including:

• Fulfilling your orders, generating tax invoices, and arranging doorstep delivery.
• Processing printer rental applications, equipment dispatch, and servicing requests.
• Providing order updates, shipping tracking links, and customer support.
• Detecting and preventing fraudulent transactions or illegal activities.
• Improving site navigation, product catalog search, and overall user experience.

5. Data Sharing & Third-Party Disclosures

We do not sell, rent, or trade your personal data to third parties. We share information only with trusted service providers necessary for operation:

• Logistics & Courier Partners: Delivery services (e.g., local couriers, regional express services) receive your name, address, and contact number solely to deliver packages.
• Payment Gateways: Payment processors receive order totals and customer identity parameters to authorize payment securely.
• Legal & Regulatory Authorities: We may disclose information if required to do so by applicable Indian law, court order, or governmental regulation.

6. Cookies & Tracking Technologies

Our website uses cookies and similar storage technologies to remember your shopping cart items, keep you signed in, and analyze web traffic. You can modify your browser settings to decline non-essential cookies, though some features of our storefront may not function as intended.

7. Your Rights & Data Choices

You have control over your personal data under applicable data protection rules in India:

• Access & Correction: You can view and edit your account details at any time through your Profile dashboard.
• Data Erasure: You may request the deletion of your account and personal history by emailing our support team, provided there are no pending orders or statutory invoice retention obligations.
• Communication Preferences: You can opt out of promotional communications at any time.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements. Any modifications will be published on this page with an updated effective date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: