Return & Refund Policy

1. Return Eligibility & Timeframe

We take pride in delivering genuine computing hardware, printers, and accessories. If you need to return an item purchased from astercomputers.in, we accept return requests within 7 days of delivery, provided the following conditions are met:

• The item is completely unused, unopened, and in the exact condition received.
• The item must be in its original factory packaging, including all inner boxes, manuals, cables, serial number stickers, and accessories intact.
• The original tax invoice issued by Aster Computers must be provided.

2. Non-Returnable & Non-Refundable Items

Due to health, security, licensing, and consumable nature, the following items cannot be returned once delivered:

• Opened Consumables: Ink bottles, toner cartridges, ink ribbons, and printheads where the outer seal or protective tape has been broken.
• Digital Goods & Software: Antivirus keys, operating system licenses, and software subscriptions.
• Custom PC Builds: Custom-configured desktop computers assembled upon customer order, unless a specific component is verified defective on arrival.
• Physical damage, liquid exposure, or electrical burnout caused after delivery by improper user installation or power fluctuations.

3. Damaged, Defective, or Incorrect Items

To expedite verification, we strongly recommend recording a continuous video while unboxing high-value computer hardware and printers. Once verified, we will arrange a free replacement or issue a 100% full refund.

4. Order Cancellation Policy

• Cancellation Prior to Shipping: You may request cancellation of your order prior to dispatch for a 100% full refund with zero cancellation charges.
• Cancellation After Dispatch: If an order is cancelled after courier dispatch or rejected upon delivery without valid reason, return shipping charges incurred by courier transit will be deducted from the final refund amount.

5. Refund Processing & Timelines

Once your returned item reaches our Madurai showroom, our technical team will inspect the product within 1 to 2 business days.

• Approval Notification: We will notify you via email/phone regarding the approval or rejection of your return.
• Refund Method: Approved refunds are credited directly back to your original payment method (Credit Card, Debit Card, NetBanking, or UPI) via our payment gateway (Razorpay).
• Timeline: The refunded amount typically reflects in your bank account or card statement within 5 to 7 business days depending on your bank's processing cycles.

6. How to Initiate a Return

To initiate a return or exchange, please reach out to our support team with your Order ID and photos/videos of the product: